Shipping Policy
At KAYOA, every order is handled with care and precision to ensure a seamless delivery experience—both within India and across international destinations. Please review our shipping details below.
Order Processing Time
Each order is carefully prepared to meet our quality standards before dispatch.
- Domestic Orders (India): Processed within 1–2 business days
- International Orders: Processed within 4–5 business days
Orders are not processed on Sundays or public holidays. During promotional periods or peak seasons, processing timelines may be slightly extended.
Shipping Coverage
- We offer pan-India shipping
- We also ship to select international destinations
- Availability may vary depending on local courier networks and regulations
Estimated Delivery Timelines
Domestic Shipping (India):
- Metro Cities: 2–4 business days
- Other Cities & Towns: 4–6 business days
International Shipping:
- Major International Cities: 4–5 business days
- Remote or Non-Metro Locations: 6–9 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, customs clearance, or regional restrictions.
Shipping Charges
- Standard shipping charges apply to all orders
- Final shipping fees are calculated and displayed at checkout
- Any ongoing shipping offers will be clearly mentioned on the website
Customs & Duties (International Orders)
For international shipments:
- Customs duties, import taxes, or additional charges imposed by the destination country are not included in the product or shipping price
- These charges, if applicable, must be paid by the customer directly to the courier or customs authority
- KAYOA is not responsible for delays caused by customs inspections or clearance procedures
Order Tracking
- Once your order is dispatched, tracking details will be shared via email or SMS
- Tracking visibility for international orders may vary depending on the destination and courier partner
Delays & Delivery Exceptions
While we work closely with trusted logistics partners:
- Delivery delays caused by courier issues, customs clearance, or incorrect address details are beyond our control
- If multiple delivery attempts fail, the order may be returned to us
Damaged or Tampered Packages
We recommend inspecting your order upon delivery.
- If you receive a damaged, leaked, or tampered package, please do not accept the delivery
- Notify us within 24 hours of delivery with clear photographs for assistance
Address Accuracy
- Customers are responsible for providing complete and accurate shipping information
- KAYOA will not be liable for delivery failures caused by incorrect or incomplete address details
Contact Information
For any shipping-related questions or support, please contact:
Medesta Group
401, A Wing, Solaris 1,
Saki Vihar Road, Powai,
Mumbai – 400072
📞 +91-8976746595
📧 connect@medestagroup.com