Terms & Conditions
Welcome to KAYOA. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
These Terms apply to all users of the website, including browsers, customers, and contributors of content.
About the Brand
KAYOA is a skincare brand owned and operated by Medesta Healthcare Private Limited, with its registered office at:
Medesta Healthcare Private Limited
401, A Wing, Solaris 1,
Saki Vihar Road, Powai,
Mumbai – 400072
India
📧 connect@medestagroup.com
📞 +91-8976746595
Use of Website
- You agree to use this website only for lawful purposes
- Any misuse, unauthorized access, or interference with website functionality is strictly prohibited
- We reserve the right to refuse service to anyone for any reason at any time
Product Information
- All product descriptions, images, ingredients, and prices are provided for informational purposes
- While we strive for accuracy, slight variations in packaging, color, or texture may occur
- KAYOA does not guarantee that product results will be the same for every individual
Pricing & Payments
- All prices are displayed in the applicable currency and are subject to change without notice
- Payments must be completed at checkout through our authorized payment partners
- KAYOA reserves the right to cancel orders in case of pricing errors, payment failures, or suspected fraud
Order Acceptance & Cancellation
- Placing an order does not guarantee acceptance
- Orders may be cancelled by KAYOA due to stock unavailability, incorrect pricing, or operational issues
- Customers may request cancellation only before dispatch
- Once shipped, orders cannot be cancelled
Shipping & Delivery
- Delivery timelines provided are estimates and not guaranteed
- KAYOA is not responsible for delays caused by courier partners, customs clearance, or unforeseen circumstances
- International orders may be subject to customs duties and taxes payable by the customer
Please refer to our Shipping Policy for detailed information.
Returns & Refunds
- Due to hygiene and safety reasons, skincare products are non-returnable except in cases of damage, defect, or incorrect delivery
- Requests must be raised within 24 hours of delivery
- Refunds and replacements are subject to verification
Please review our Returns & Refunds Policy for complete details.
International Orders
- International customers are responsible for complying with their local import regulations
- Customs duties, taxes, and clearance charges are not included in product or shipping prices
- KAYOA is not liable for delays, rejections, or confiscations by customs authorities
Intellectual Property
- All content on this website—including text, images, logos, graphics, and design—is the intellectual property of KAYOA / Medesta Healthcare Private Limited
- Unauthorized use, reproduction, or distribution is strictly prohibited
Limitation of Liability
- KAYOA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website
- Our liability, if any, shall be limited to the value of the product purchased
Indemnification
You agree to indemnify and hold harmless KAYOA and Medesta Group from any claims, damages, or losses arising from your violation of these Terms or misuse of the website.
Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
Changes to Terms
KAYOA reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact:
Medesta Healthcare Private Limited
📍 401, A Wing, Solaris 1,
Saki Vihar Road, Powai,
Mumbai – 400072
📞 +91-8976746595
📧 connect@medestagroup.com